Refund policy
Returns & Customer Care
Start a return, request help with a damaged item or warranty issue, or report a missing order or item through our Customer Care Portal.
Enter your order number and the postal or ZIP code on your shipping address to find your order.
Returns within 30 days
Submit your return request within 30 days of delivery. Select the items you would like to return and the reason for each return. Items must be unworn, undamaged and have their original tags attached.
Reduced-price variants are final sale and cannot be returned. This applies only to the marked-down colour or size, not every variant of the same product. Full-price variants remain eligible even if other colours or sizes are on sale. Using a discount code does not make an otherwise eligible item final sale.
Our team will review your request and provide the approved return label or return instructions through the portal. Please wait for approval and instructions before sending anything back. You can return to the portal with your order number and postal or ZIP code to check your request's status and download an available return label.
Return shipping & refunds
For U.S. customers, we offer prepaid FedEx return labels with a $9 restocking fee deducted from your refund. For Canadian customers, we offer prepaid Canada Post return labels with a $9 restocking fee deducted from your refund. Once your return is approved, follow the label and drop-off instructions provided by our team.
If you choose your own shipping method for an international return, we are not responsible for duties or taxes incurred when the return arrives in Canada. Any such fees will be deducted from your refund.
Once we have received and inspected your return, approved refunds are issued to your original payment method within two weeks.
Exchanges
To exchange an item, submit an eligible return through the Customer Care Portal and place a new order for the item you want. For an in-person exchange in the Vancouver area, mention your preference in your return request so our team can arrange it with you.
Items that arrive damaged
Report an item that arrived damaged within 30 days of delivery. Choose Arrived damaged in the portal, select the affected item, and upload photos and a description of the issue. Our team will review your request for a replacement.
Warranty support within 90 days
Submit warranty claims within 90 days of delivery. Choose Warranty support in the portal, select the affected item, and upload photos and a description of what is wrong. Our team will review the claim and contact you using the email address on your order.
Missing orders & missing items
If your order has not arrived, choose Missing order. After entering your order number and postal or ZIP code, confirm whether the shipping address shown is correct. If it is incorrect, include the correct address in your description so our team can investigate.
If something is missing from your package, choose Missing item. Look up your order, check off the missing items and their quantities, and submit your report. No photo required.
Delivery dates & eligibility
Return and arrival-damage requests must be submitted within 30 days of delivery, and warranty claims within 90 days. These windows begin when the relevant shipment is delivered, not when the order is placed. The portal blocks submissions outside the applicable window. It also blocks returns of reduced-price variants and requests when the required delivery date or eligibility cannot be confirmed.
Check your order details and eligibility in the Customer Care Portal. If you disagree with the result or cannot find your order, use the contact information at the bottom of this page for help.
Preorders
Preorders let you reserve incoming inventory. Orders containing preorder items ship once all items are in stock. Estimated delivery dates are provided on the product page, but customs inspections or manufacturing timelines can occasionally cause delays.
Preorder changes and cancellations made before shipment are free of charge.
Need help?
For returns, damaged items, warranty claims, missing orders and missing items, start in the Customer Care Portal. Please allow up to three business days for a response. Our customer care team will follow up using the email address on your order.
For all other inquiries, email sales@armateqapparel.com.